Goal- Setting Practices By Teachers And Service Delivery In Public Secondary Schools In Sotik Sub County, Kenya

Abstract

Goal setting is one of the practices used in performance appraisal of human resource. It is used by managers in organizations to evaluate employees’ performance in relation to certain pre-set criteria and objectives of the organization. The study sought to; determine the effect of goal setting practices by teachers on service delivery in public secondary schools in Sotik Sub County. The study was guided by Goal setting Theory. The study adopted descriptive and cross-sectional research design. The target population for the study was 252 teachers in public secondary schools in Sotik Sub-County. The study employed purposive and stratified random sampling technique to sample 122 teachers. The study used primary data which was collected using a structured questionnaire. The research instrument was pre-tested for validity in a pilot study undertaken in Konoin Sub- County and that experts in HR were used to check on the research instruments. Cronbach’s Alpha shall was applied to test reliability where a Coefficient of 0.87 showed that the research instrument was reliable. The findings revealed that there exists a significant negative effect between goal setting practices on service delivery (β = -0.194, p= 0.000). The study concludes that goal setting practices has a significant effect on service delivery. The study concludes that teachers set achievable goals for every subject they teach at the beginning of every appraisal period. The study recommends that supervisors should acknowledge the effort teachers put in achieving set targets since they get motivated hence offer better service to customer