Abstract:
Goal setting is one of the practices used in performance appraisal of human resource. It is used
by managers in organizations to evaluate employees’ performance in relation to certain pre-set
criteria and objectives of the organization. The study sought to; determine the effect of goal setting practices by teachers on service delivery in public secondary schools in Sotik Sub
County. The study was guided by Goal setting Theory. The study adopted descriptive and
cross-sectional research design. The target population for the study was 252 teachers in public
secondary schools in Sotik Sub-County. The study employed purposive and stratified random
sampling technique to sample 122 teachers. The study used primary data which was collected
using a structured questionnaire. The research instrument was pre-tested for validity in a pilot
study undertaken in Konoin Sub- County and that experts in HR were used to check on the research instruments. Cronbach’s Alpha shall was applied to test reliability where a Coefficient
of 0.87 showed that the research instrument was reliable. The findings revealed that there exists
a significant negative effect between goal setting practices on service delivery (β = -0.194, p=
0.000). The study concludes that goal setting practices has a significant effect on service
delivery. The study concludes that teachers set achievable goals for every subject they teach at
the beginning of every appraisal period. The study recommends that supervisors should
acknowledge the effort teachers put in achieving set targets since they get motivated hence
offer better service to customer
