Effect of accounting information software use on service delivery in public secondary schools in Kericho County

Abstract

: Accounting information systems are increasingly used and viewed as important in all spheres of operation including education where it has become valuable for storing and analyzing data in school financial management which includes budgetary allocations, expenditures, students’ fees payment and general accounting. It is a government policy that all schools’ operations be automated for easy management and despite considerable growth in the use of computers acquired by schools in Kenya in recent years, there has been little evaluation of their effectiveness on service delivery. The study specifically sought to establish the effect of software use in accounting information systems on service delivery in public secondary schools in Kericho County. The study was guided by Technology Acceptance Theory. The study employed descriptive research design. The study targeted principals and school accountants of all the public secondary schools in Kericho County who totals up to 400 where a sample size of 200 respondents was sampled. Simple random sampling and stratified sampling technique was used to select respondents. The study used primary data which was collected using self-administered questionnaires. Quantitative data was analyzed using descriptive statistics with the aid of SPSS version 23.0 while qualitative data was analyzed using inferential statistics. Analyzed data was presented using tables and graphs. The findings shows that accounting information software use affect service delivery (T = 8.072, p<0.05. There is need for training on use of accounting information system; segregation of duties be implemented so that users of the systems are monitored or evaluated based on every financial transaction and that capacity building be organized for workforce so that they give quality service.