Abstract:
: Accounting information systems are increasingly used and viewed as important in all spheres of
operation including education where it has become valuable for storing and analyzing data in school financial
management which includes budgetary allocations, expenditures, students’ fees payment and general accounting.
It is a government policy that all schools’ operations be automated for easy management and despite considerable
growth in the use of computers acquired by schools in Kenya in recent years, there has been little evaluation of
their effectiveness on service delivery. The study specifically sought to establish the effect of software use in
accounting information systems on service delivery in public secondary schools in Kericho County. The study was
guided by Technology Acceptance Theory. The study employed descriptive research design. The study targeted
principals and school accountants of all the public secondary schools in Kericho County who totals up to 400
where a sample size of 200 respondents was sampled. Simple random sampling and stratified sampling technique
was used to select respondents. The study used primary data which was collected using self-administered
questionnaires. Quantitative data was analyzed using descriptive statistics with the aid of SPSS version 23.0 while
qualitative data was analyzed using inferential statistics. Analyzed data was presented using tables and graphs.
The findings shows that accounting information software use affect service delivery (T = 8.072, p<0.05. There is
need for training on use of accounting information system; segregation of duties be implemented so that users of
the systems are monitored or evaluated based on every financial transaction and that capacity building be
organized for workforce so that they give quality service.
