The Effect of Individual Learning on Performance of Commercial Banks in Nakuru and Kisii Counties, Kenya

Abstract

The purpose of this study was to determine the effect of organizational learning dimensions on performance of banking institutions in Kenya in selected commercial banks in Nakuru and Kisii Counties, Kenya. Specifically, the study sought to determine the effect of individual learning, on organizational performance of the banking institutions. The study design employed was a crosssectional using a sample of 257 employees from a population of 776 employees. Questionnaire was used to collect data from the selected respondents. Descriptive statistics and inferential statistics were used to analyse the data. The results indicated individual learning had a significant positive relationship with organizational performance (R2= 0.678) 67.8%; (β1=0.167, p=<.05). Based on the β-values it can be concluded that individual learning contribute positively to improved performance within the banking sector. The study recommends that bankinginstitutions should provide database for storage, retrieval and update of information when required. The study further suggest that similar study should be done on other sectors in Kenya for instance the public sector and findings be compared to establish if there is consistency on the effect of organizational learning dimensions on performance. The information gathered from this study will benefit all the banking managers, researchers, human resource practitioners, employees and other organizations who may find the findings to be useful as a source of knowledge and benchmark for implementation of organizational learning programmes in relevant situations